Privacy Policy

 

Effective Date: 12th June 2025

At Diva Hair & Cosmetics Ltd., we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, makes a purchase, or interacts with our services. By using our website, you agree to the practices described in this Privacy Policy.

1. 1. Information We Collect

We collect two types of information from users of our website:

1. 1. 1. Personal Information

When you create an account, place an order, or sign up for our newsletter, we may collect personal details including but not limited to:

1. 1. 1. • Name
         • Email address
         • Shipping and billing address
         • Phone number
         • Payment information (such as credit/debit card details)

– We DO NOT collect debit/credit card details for orders made over the Website. All payments are processed on Secure Payment Gateway Servers.

1. 1. 1. Non-Personal Information

We may collect information that does not personally identify you, such as:

1. 1. 1. • Browser type
         • Device information
         • IP address
         • Pages visited and interactions on our website
         • Referral source (how you found us)

This information is used to improve the functionality and content of our site, as well as to enhance the overall user experience.

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   2. How We Use Your Information

We use the information we collect for various purposes, including:

1. 1. • To process your orders and provide the services you request
      • To improve and personalize your experience on our website
      • To send you promotional emails, updates, and product announcements (you can opt out at any time)
      • To respond to customer service inquiries
      • To comply with legal obligations or resolve disputes
      • To analyze and improve the functionality of our website
   2. Cookies and Tracking Technologies

Diva Hair & Cosmetics uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences, track your shopping cart, and analyze site traffic.

You can adjust your browser settings to refuse cookies, but please note that some features of our website may not function properly without them.

1. 1. Data Security

We implement various security measures to protect your personal information from unauthorized access or disclosure. These measures include encryption, secure servers, and access controls. While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your data.

1. 1. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted third-party service providers who assist us in operating our business, such as:

1. 1. • Payment processors
      • Shipping companies
      • Email marketing services
      • Analytics providers

These third parties are required to use your information only to perform services on our behalf and are obligated to maintain its confidentiality.

We will not e-mail you in the future unless you have given us your consent, or if you submitted your details prior to this option, you will be given the chance to unsubscribe from our mailing list via a link on any e-mail sent to you.

In accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 2003 – “We do not send random marketing emails to personal email addresses (spam)”

We may also disclose your information if required by law, to enforce our terms of service, or to protect the rights and safety of Diva Hair & Cosmetics and our users.

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   2. Your Rights and Choices

You have the right to:

1. 1. • Access, update, or delete the personal information we hold about you
      • Opt-out of receiving promotional emails by clicking the unsubscribe link in any email we send
      • Request that we stop sharing your data with third parties for marketing purposes
      The privacy of your personal information is very important to us. if you have any questions please contact us directly using the contact data provided in our site notice.

To exercise these rights, please contact us at dhcosmeticslimited@gmail.com

Being the data subject, you have the following rights according to:

art. 15 GDPR, the right to obtain information about your personal data which we process, within the scope described therein; art. 16 GDPR, the right to immediately demand rectification of incorrect or completion of your personal data stored by us; art. 17 GDPR, the right to request erasure of your personal data stored with us, unless further processing is required – to exercise the right of freedom of expression and information; – for compliance with a legal obligation; – for reasons of public interest or – for establishing, exercising or defending legal claims; art. 18 GDPR, the right to request restriction of processing of your personal data, insofar as – the accuracy of the data is contested by you; – the processing is unlawful, but you refuse their erasure; – we no longer need the data, but you need it to establish, exercise or defend legal claims, or – you have lodged an objection to the processing in accordance with art. 21 GDPR; art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-read-able format or to request its transmission to another controller; art. 77 GDPR, the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority at your habitual place of residence or workplace or at our company headquarters.

The privacy of your personal information is very important to us. if you have any questions please contact us directly using the contact data provided in our site notice.

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   2. Third-Party Links

Our website may contain links to third-party websites. These external sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party sites you visit.

1. 1. Children’s Privacy

Diva Hair & Cosmetics is not intended for children under the age of 13, and we do not knowingly collect personal information from anyone under this age. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

1. 1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your information.

1. 1. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Diva Hair & Cosmetics Ltd Email: dhcosmeticslimited@gmail.com Phone: +447377916660 Address: 57 London Road, Croydon. CR0 2RF

By using our website, you acknowledge that you have read and understand this Privacy Policy. Thank you for trusting Diva Hair & Cosmetics with your personal information!